Refunds & cancellations

Scope

This policy applies to paid consultations offered by Devcompute Base — portfolio risk reviews, drawdown recovery planning, and pre-allocation stress checks. It does not cover products, subscriptions, or goods we do not sell.

Refund eligibility

Full refunds apply when we cancel an engagement for reasons on our side (for example, practitioner unavailability with no suitable alternative date) and you decline a reschedule.

Partial refunds may apply if you cancel after preparation has begun but before the working session, reflecting work already performed on intake and analysis.

Timeframes

• Cancel 72 hours or more before the confirmed session: deposit refundable minus any non-recoverable preparation already completed (we will state this in writing).
• Cancel within 72 hours: deposit is generally non-refundable; remaining prepaid fees may be credited toward a reschedule within sixty days.
• No-show without notice: session fee for that slot is forfeited.

Non-refundable items

• Work already delivered, including written briefs sent to you
• Third-party costs expressly agreed in advance (for example, courier of documents), if any
• Time already spent on multi-session recovery planning after the first session is complete

Process

Email [email protected] with your name, engagement date, and reason for the request. We confirm eligibility within five business days.

Processing time and method

Approved refunds are returned by the original payment method within fourteen business days where the provider allows, or by bank transfer in Thai baht otherwise.

Rescheduling

One courtesy reschedule is allowed with at least 72 hours’ notice, subject to calendar capacity. Further changes may incur a scheduling fee.

Deposits

Deposits hold half-day review slots. They are applied to the final invoice when the engagement proceeds.

Work already started

Once a written brief or recovery memo has been delivered, fees for that deliverable are earned and not refundable, even if you later choose not to implement recommendations.

Contact for refund requests

[email protected] · +66 2 555 3070 · Level 7, 32 Phaya Thai Road, Bangkok 10400.